Return & Refund Policy
Return & Refund Policy
At Elviorana, we aim to make your shopping experience as smooth and dependable as possible. If a purchase does not meet your expectations, please review the following policy to understand the available options.
1. Order Cancellation
If you decide not to proceed with your purchase, please contact us promptly. Cancellation requests may be accepted before an order enters processing or fulfillment.
When a cancellation is approved, any eligible refund will be returned to the original payment method.
Orders that have already entered fulfillment or been dispatched may no longer be eligible for cancellation.
Cancellation Requests:
service@elviorana.com
2. Return Eligibility
You may request a return within 30 calendar days of delivery, provided the product meets the applicable return requirements.
To be eligible for a return, the item should:
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Be unused and in its original condition.
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Include its original packaging and any applicable accessories.
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Be accompanied by an order confirmation or other valid proof of purchase.
Please obtain return authorization from our customer support team before sending any item back. Returns sent without prior approval may not be accepted.
3. How to Submit a Return Request
To begin the return process, email our support team with the relevant order information.
Email:
service@elviorana.com
Please include the following details in your message:
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Your order number.
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The name of the product you wish to return.
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The reason for your request.
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Supporting photographs or videos, if relevant to the issue.
Our team will review your request and, if approved, provide the appropriate return instructions.
4. Return Shipping Address
Please do not mail returned products to our registered business address unless our team specifically instructs you to do so.
Once your return has been authorized, we will provide the designated return address and explain how to proceed.
5. Return Shipping Fees
Responsibility for return shipping costs depends on the reason for the return.
Customer-initiated returns
For returns due to personal preference, a change of mind, or an incorrectly selected item, the customer is responsible for the return shipping costs, subject to applicable law.
Returns caused by product issues
If an item arrives damaged, defective, incorrect, or materially different from its advertised description, please contact us with supporting details. We will review the situation and arrange an appropriate resolution, which may include a replacement, refund, or return assistance without additional return costs to the customer, as applicable.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
For approved refunds, we will initiate the payment within 5–10 business days after receiving and inspecting the returned product.
Refunds are generally sent to the original payment method. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment service provider.
7. Delayed or Missing Refunds
If your refund has not appeared within the expected period, we recommend taking the following steps:
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Review your bank or payment account again.
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Contact your payment provider or card issuer to ask whether the refund is still being processed.
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If the funds remain unavailable, contact our customer support team so we can assist you.
Refund Assistance:
service@elviorana.com
8. Contact Information
For questions about returns, cancellations, or refunds, please contact Elviorana using the details below.
Brand Name:
Elviorana
Legal Company Name:
Guangzhou Senzhijiao Technology Co., Ltd.
Customer Support Email:
service@elviorana.com
Registered Business Address:
Room W633, 301, Building 12, No. 804 Tianyuan Road, Tianhe District, Guangzhou, Guangdong, China
Thank you for shopping with Elviorana. We appreciate your trust and will work to handle eligible return and refund requests clearly and fairly.