Shipping Policy

At Elviorana, we strive to make our shipping process clear and straightforward. We work with reliable logistics providers and fulfillment partners to help prepare and deliver customer orders.

1. Order Processing Time

Most orders are prepared for shipment within 1–5 business days after payment has been confirmed.

Processing begins once your payment is successfully verified. The time required to prepare an order may vary due to order volume, public holidays, promotional events, product availability, or other operational factors.

When your order leaves the fulfillment facility, we will send you a shipping confirmation email with tracking details.

2. Estimated Delivery Time

Our estimated transit and delivery timeframe after shipment is 10–20 business days.

Please note that the overall time from purchase to delivery includes both order processing and shipping transit.

Delivery dates are estimates rather than guarantees. The actual arrival time may be affected by your destination, local delivery services, customs clearance, carrier operations, and other circumstances beyond our reasonable control.

3. Shipping Fees

We currently offer standard shipping.

Standard Shipping Fee: $2.99 USD

Any applicable shipping charges will be displayed at checkout before you complete your payment. Please review the final order total before submitting your purchase.

4. Fulfillment Locations

Depending on product availability, inventory placement, and your delivery destination, orders may be dispatched from our own facilities or from facilities operated by our fulfillment partners.

Because fulfillment arrangements can vary, we cannot guarantee that every order will ship from a particular warehouse or geographic location.

5. Order Tracking

After dispatch, you will receive a confirmation email containing your tracking information.

Please allow some time for the carrier to register the shipment and display the first tracking updates. If you have questions about your package or need help understanding its tracking status, please contact our customer support team.

6. International Shipping

International delivery is available to eligible destinations, subject to shipping restrictions and logistics availability.

Available destinations may vary depending on carrier coverage, local regulations, and other delivery limitations. If we are unable to fulfill an order to your address, our support team will contact you to discuss the options available.

7. Delayed or Missing Shipments

If your package appears to be delayed or its tracking information has not changed for an extended period, please get in touch with us so we can review the situation.

To help us assist you efficiently, please include:

• Your order number

• Your tracking number, if available

• Any relevant information about the shipment

We will review the details and provide assistance based on the information available and the circumstances of the delivery.

8. Shipping Address Changes

If you need to correct or update your delivery address, contact us as soon as possible after placing your order.

Address changes may be possible only before the order enters processing or shipping preparation. Once a package has been dispatched, we may be unable to change its destination.

Please double-check your shipping details before completing checkout to help avoid delivery issues.

9. Shipping Address Accuracy

Your shipping address does not need to be the same as your billing address.

Customers are responsible for providing complete and accurate delivery information, including the recipient's name, street address, apartment or unit number where applicable, city, state or region, postal code, and country.

Incorrect or incomplete address details may cause delays or prevent successful delivery.

10. Order Processing Schedule

Orders are generally processed on business days. Orders submitted on weekends or public holidays will usually begin processing on the next available business day.

Processing and delivery estimates may be extended during peak shopping periods or when unexpected logistics disruptions occur.

11. Contact Information

Brand Name: Elviorana

Legal Company Name: Guangzhou Senzhijiao Technology Co., Ltd.

Customer Support Email: service@elviorana.com

Business Address: Room W633, 301, Building 12, No. 804 Tianyuan Road, Tianhe District, Guangzhou, Guangdong, China